FAQS

Why should I register on Finca Canarias Aloe Vera?

Registration only takes a few minutes and with your data we can send the products straight to your address. Apart from all this, you’ll be able to visualise online and privately the bought articles, quantities and dates of your purchases.

Why subscribe to the electronic newsletter of Finca Canarias Aloe Vera?

Because this way you can receive all the news, updates and promotions that will certainly be of interest.

What if I have doubts concerning the website?

You can contact us via Email, or telephone. We’ll be glad to help resolving your doubts.
You can ask your questions via Email at info@finca-canarias.com or via telephone at +34/638.388.593 from Monday to Friday from 09:00 till 19:00 and on Saturday from 09:00 till 14:00.
You can address sus in Spanish, English, German, Italian, French and Dutch.

How can I find a product?

To find a product, use the navigation pane on the left-hand side of our website. Through this you’ll be able to access different classifications and groupings of articles. You can also use the search bar that is located at the centre top part of the website. You can filter by brand, category and the personal search tool that will give a result for the characteristics that have been used. Once the article is found, you can expand the info of the product by clicking on its name or by clicking the image of the product itself.

What if I can’t find the name of the product I’m looking for?

That’s easy!! Call us and tell us what your needs are, the purpose of the product, and we’ll gladly help you locate the correct product. At Finca Canarias Aloe Vera we have qualified personnel ready to assist you in your search and if it is not available, we’ll help you find an alternative if possible. Via telephone you can address us in Spanish, English, German, Italian, French and Dutch. If you’d like to use a different language, you can, but via email at: info@finca-canarias.com and we’ll gladly respond to your request.

How can I buy products?

You can do so via Telephone, Email or via our website by selecting the wanted product and entering the requested quantity and later on filling out the request-form. If you choose this last option, you’ll be able to Access your product request history.

How to order via the website?

Very easily. We simply have to select the product we want and its quantity. Then click on “ Ad to shopping cart”. Once this is done all that’s left is to fill out the request form in order to confirm the purchase.

And via telephone?

In any case it will be sufficient if you can indicate us which product you would like to buy and the quantity you’d like to buy. Furthermore we would need your personal data and complete address to be able to send the goods. The last step would be that we give you the bank or PayPal details for the payment of the goods.

How & when will my goods be delivered?

For shipments between islands, the delivery time is a maximum of 72 hours. At Finca Canarias Aloe Vera we have a daily delivery service from Monday to Friday in the islands of Gran Canaria and Fuerteventura.

For shipments to Peninsula, Ceuta, Melilla and Balearic Islands, the delivery time is 5 to 7 working days.

For shipments to Europe, delivery times can vary between 7 to 8 business days.

For shipments outside Europe, please consult the possibilities, transport costs and transit time by email to cs@fincacanarias.es.

If the item is new or out of stock, we will deliver it as soon as possible after its arrival in our warehouse.

How & when do I pay?

For national deliveries inside Spanish territory you can pay with Credit or debit cards, bank transfer, PayPal or upon delivery directly with the designated courier. This last option could be charged with an extra cost from 2€ till 50€ depending on courier and quantity of goods ordered.

For international deliveries you can pay as mentioned above, except for the “upon delivery” option. This option is not available for international shipments.

What if I want to give back the ordered goods?

No problem at all. You can send us any goods back as long as they are not opened or used and you will get a complete refund or change it for a different product if you want.

What to do if a product is broken or damaged upon delivery?

You will have to contact us via telephone or Email to let us know what is exactly wrong with the product, together with the billing number and the date of purchase. From that moment on we will evaluate this incident and if this matter is not due to the customers negligence, we’ll send a new product straight away.